return policy

GurjanPlywood.com Return Policy

1. Eligibility for Returns:

  • Same-Day Returns: Customers are eligible for returns on the same day the product is delivered. This means that if you receive your order and decide it is not suitable for any reason (wrong size, color, or simply a change of mind), you can return it on the same day as long as it meets the return conditions.

2. Condition of the Product:

  • Unopened/Unused Products: The items you wish to return must be in new, unused condition and in the original packaging. Any damage to the product or packaging might affect your ability to return the product.

3. Customer Responsibility for Return Shipping:

  • Return Shipping Costs: If you choose to return a product, you will be responsible for the shipping costs to send the product back to the store. These shipping charges will not be refunded. Customers are advised to choose a trackable shipping method to avoid any issues with lost packages.

4. Process for Returns:

  • Contact Customer Support: Before returning a product, it’s recommended to reach out to customer service to confirm eligibility and obtain a return authorization, if required.
  • Return Address: The customer will need to send the product back to the store’s return address, which should be provided when contacting support or on the website.

5. Refunds or Exchanges:

  • Refunds: Once the returned product is received and inspected, a refund will be issued based on the original payment method, minus any applicable return fees or deductions for damages.
  • Exchanges: If you would like to exchange the product for a different one, the return policy may allow you to place a new order and return the initial item under the same conditions.

6. Non-Returnable Items:

  • Custom or Special Orders: Custom-made products or special orders might not be eligible for returns unless they are defective.
  • Certain Materials: Depending on the nature of the product (e.g., certain types of plywood or building materials), returns may be restricted.

7. Time Frame for Returns:

  • Returns must be made within the same day of receiving the product. Some exceptions might apply if delivery is delayed or there are issues with shipping, so be sure to confirm with customer service.

For the most accurate and up-to-date details, GurjanPlywood.com or directly contact customer support.